At Royal Vegas, we are committed to promoting responsible gaming and ensuring that our players enjoy a safe and enjoyable gaming experience. This Responsible Gaming Policy outlines our commitment to preventing problem gambling and providing the necessary tools and resources to support responsible gaming behavior.
1. Our Commitment to Responsible Gaming
Royal Vegas strives to create a positive and secure gaming environment. We are dedicated to minimizing the negative effects associated with gambling while providing our players with the tools they need to stay in control of their gaming habits.
2. Underage Gambling Prevention
We strictly prohibit underage gambling. Players must be at least 18 years old to create an account and play at Royal Vegas. We verify the age and identity of all our users during the registration process and may request additional documentation when necessary.
3. Tools for Responsible Gaming
We offer a range of tools to help players manage their gaming behavior:
- Deposit Limits: Set daily, weekly, or monthly limits on deposits to manage spending.
- Session Time Limits: Control the amount of time spent playing to maintain balance.
- Self-Exclusion: Temporarily or permanently exclude yourself from our platform if gambling becomes problematic.
- Reality Checks: Receive regular notifications about your playing time and spending.
- Account Closure: Permanently close your account if you decide to stop playing.
4. Identifying Problem Gambling
Signs of problem gambling may include:
- Spending more money than intended
- Neglecting personal or professional responsibilities
- Hiding gambling activities from family and friends
- Chasing losses to recover funds
- Feeling anxious or guilty after gambling
If you recognize any of these signs in yourself or others, we encourage you to seek help immediately.
5. Support and Assistance
Royal Vegas collaborates with various organizations dedicated to responsible gaming. If you or someone you know needs support, please reach out to the following organizations:
- Gambling Helpline New Zealand: 0800 654 655
- Problem Gambling Foundation: www.pgf.nz
- Gamblers Anonymous New Zealand: www.gamblersanonymous.org.nz
6. Self-Assessment Test
We encourage players to take a self-assessment test to evaluate their gambling behavior. If you answer “yes” to multiple questions, it may indicate a gambling problem:
- Do you feel unable to stop gambling even when losing?
- Do you gamble to escape problems or relieve stress?
- Have you lied to family or friends about your gambling habits?
- Do you spend more time or money gambling than intended?
7. Employee Training
All employees at Royal Vegas are trained to recognize signs of problem gambling and to support responsible gaming practices. Our staff is knowledgeable about the tools available to players and the resources for professional assistance.
8. Privacy and Confidentiality
We maintain strict confidentiality regarding any personal information shared during the use of responsible gaming tools. Your data will be handled according to our Privacy Policy.
9. Contact Us
If you have any questions or need assistance with responsible gaming tools, please contact us at:
Royal Vegas 220 Queen Street, Auckland Central, Auckland 1010, New Zealand
Email: [email protected]
Thank you for choosing Royal Vegas. Play responsibly and enjoy your gaming experience with us.
